Resolve Issues Faster.
Support at Any Hour.
SoloBuild AI handles inbound support calls, answers FAQs, processes refunds, tracks orders, and escalates complex issues — all without hold time.
- Handles support calls 24/7
- Resolves common issues on the first call
- Processes refunds & order tracking
- Escalates complex issues to humans
- Zero hold time for customers
98%
First-Call Resolution
0 min
Average Hold Time
24/7
Available
How It Works
One call, start to finish
Click through a real call timeline to see exactly what happens at each stage.
Customer calls in
A customer calls your support number. The AI picks up instantly — no hold music, no IVR maze, just direct help.
Caller
“Hi, I placed an order 3 days ago and it still hasn't arrived.”
Why Teams Switch
Support that never puts customers on hold
Every minute a customer spends on hold is a minute they're considering your competitor.
Traditional Approach
Availability
Business hours only
Hold Time
5–20 minutes average
First-Call Resolution
Depends on agent knowledge
Escalation
Manual, slow handoff
Ticket Logging
Manual, often incomplete
Scale During Peaks
Requires more agents
SoloBuild AI Agent
Availability
24/7, including weekends
Hold Time
Zero — answered on first ring
First-Call Resolution
Consistent resolution for known issues
Escalation
Seamless — full context transferred
Ticket Logging
Automatic, structured, real-time
Scale During Peaks
Handles volume spikes automatically
Try It Yourself
See how the AI responds in real time
Type a question or pick one of the examples below to see how the agent qualifies and responds — same logic as live calls.
SoloBuild AI
Online now
Why It Works
Core principles behind every interaction the agent handles.
Precision
Resolves issues accurately using your knowledge base — no guessing, no wrong answers.
Consistent, accurate resolution
Reliability
Available during peak hours, after hours, and on holidays — support that never calls in sick.
24/7 · 365 days
Human-Centric
For complex or emotional issues, the AI hands off seamlessly to a human with full context.
Smart escalation built in
10K+
Interactions Handled
Up 24% this quarter
1M+
Minutes of Conversation
Up 31% month over month
40%
Increase in Conversions
vs. manual follow-up
What Teams Say
Built for real workflows
“Our first-call resolution rate went from 62% to 91% in 6 weeks. Customers stopped leaving angry reviews about hold times.”
Nitesh Sharma
CX Head, e-commerce brand · Delhi
Common questions
Yes — it integrates with your CRM, helpdesk, and order management system to look up accounts in real time.
See it resolve a real support call
Leave your email and we'll set up a demo with a scenario from your actual support queue.